Shipping & Returns

Shipping:

FREE Standard Shipping is automatically applied at checkout on orders over $100. 

For standard shipping, you should receive your order within 5-7 business days after the processing period. Please allow 2-3 business days for processing from the date your order is placed.

If you select 2-day shipping, please note that your order will be delivered within 2 business days. It will not be delivered over a weekend or holiday.

We will do our best to deliver your package ASAP--we understand how excited you are to receive your order. However, additional time may be required due to invalid addresses and other clearance issues.

At this time, we cannot ship to P.O. boxes. Please use another shipping address for your order.

We are NOT responsible for reshipping items with incomplete or incorrect addresses. If items are returned to us for insufficient addresses, you may choose to have the items reshipped to you at your expense.

All shipping and handling charges are non-refundable.

Return Policy:

Thank you for shopping at Jen & Co! It's important to us that you're completely satisfied with your purchases. If for any reason you're not 100% satisfied, we will accept returns for items that are unused with original tags and packaging. There should be no visible signs of wear.

All sale and clearance items will be final sale and cannot be exchanged or returned. This includes any items purchased at a sale price and items purchased during online promotions.

Returns must be made within 7 days of receipt. Under no circumstances will returns be accepted if merchandise has been used.

If you receive a damaged or incorrect item, it must be reported to us within 3 business days, or it is considered wear and tear and not eligible for return. Once notified we will send you a replacement and cover shipping & handling fees.

Customers are responsible for shipping & handling fees for non-defective returns. Non-defective merchandise is subject to a 20% restocking fee for any reason.

 

All returns must have a RMA number. Returns without a RMA number may be refused. Please contact us at cs@jencohandbag.com for a RMA number.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing insurance. 

Once your return is received and inspected, we will send you an email notification. If you are approved, we will then send you your store credit.