At Jen & Co. we don’t use any animal skins or by-products to produce our bags. We pride ourselves on using vegan leather and are PETA-approved. We strive to provide a cruelty-free option to those who love fashion and want to look stylish without the use of animals. 

Didn't receive a confirmation email?

Order confirmations are sent out immediately. Our emails can sometimes accidentally go to your junk mail or spam folder. Please check these folders and mark us as besties instead of spam. 😘

If you haven’t received confirmation from us, please contact us at info@jencohandbag.com with the name and email address used at checkout and we will be happy to assist you further.

Need to cancel your order?

Items can be canceled if they have not been shipped out.

Need to change your order?

Once an order is placed, it cannot be modified. If your order has not been processed, please follow order cancellation instructions above to cancel the order and place a new order with us.

Where do we ship to?

At this time, we only ship within the United States.

How much is shipping?

We provide free shipping on all orders over $100. Shipping cost is based on location and weight of the package.

When will you receive your package?

For standard shipping, you should receive your order within 4-5 business days after processing. Please allow 1-3 business days for processing period from the date your order is placed.

Exchanges

Exchanges can be made within 14 days of shipping.

Price adjustments

If an item you've purchased has gone down in price and is still in stock, you can request a one-time price adjustment within 7 days of your order date.

Please note that items purchased using a promotion code or other discount aren't eligible for a price adjustment. Price adjustments will also not be made for Black Friday, Cyber Monday and any other holiday. Any products bought during a sale are all final sale. 

Did you lose an attachment to your bag or receive a damaged product?

Please email us at cs@jencohandbag.com with a photo of the product and your confirmation email. We will let you know what we can do for you!

Please see our full Return Policy.

For all inquiries about a collaboration, please email us at marketing@jencohandbag.com.