Return Policy

Thank you for shopping Jen & Co.! It's important to us that you're completely satisfied with your purchases. If for any reason you're not 100% satisfied, we will accept returns for items that are unused with original tags and packaging.

To start a return or exchange, we recommend utilizing our Return Portal. If you do not use the Return Portal, you must commence the return process by emailing us at cs@jencohandbag.com. Please include your order number or email used to place the order.

Returns must be made within 30 days of receipt. All items must come with their original tags and packaging and should exhibit no visible signs of wear. Any item that has been monogrammed or altered in any way is not eligible for return.

If you receive a damaged or incorrect item, it must be reported to us within 3 business days. You will be asked to send a photo if you have received a damaged or incorrect item.

All sale and clearance items, including free promotional items, will be final sale and cannot be exchanged or returned. This includes any items purchased at a sale price and items purchased during online promotions.

Customers are responsible for shipping & handling fees for non-defective returns. Non-defective merchandise is subject to a 20% restocking fee for any reason. Original shipping costs are non-refundable.


If you purchased the optional RE:DO coverage, you may utilize our Return Portal for an easy return/exchange process!

 

Retail Purchase Through Third Party

If you are reporting a damaged, defective, or missing straps/wristlet item purchased from a third party, you are required to provide the following information:

 

  • Picture of the defective item.
  • Proof of Purchase (receipt or bank statement).

Without proof of purchase, we are unable to proceed with the exchange of the item. While we understand that customers may acquire our products through various means such as gifts or cash transactions, proof of purchase is necessary for any exchanges. However, we are ready to offer you a discount code for a future purchase from our website in such cases.

Kindly note that exchanges are subject to availability and can only be processed for the same items in the same color (unless we no longer have the color available). In cases where the item is not available, a discount code will be issued to you.

Reports of defective or damaged items must be submitted within 6 months of the date of receipt by you from the third party. If the issue is reported beyond the return window, we will provide you with a discount code that can be used toward your purchase with us.

Should you wish to exchange it for a different item, you will need to make a direct purchase through our website.

If the exchange item is found defective or damaged within 6 months of receipt, you will be eligible for a discount code. However, if the request falls outside the return window, the item will be considered wear and tear.

If you seek to exchange an item due to it not meeting your expectations and it is neither defective nor damaged, we regret to inform you that exchanges cannot be facilitated. In such instances, you will be advised to contact the third-party retailer for further assistance. We do not issue refunds for items purchased through a third party.

For further assistance or clarification, please contact cs@jencohandbag.com.

 

Please be advised that we only provide shipping services within the United States.