Return & Refund Policy

JEN & CO. LLC
RETURN & REFUND POLICY

Jen & Co. is committed to providing you high quality Services.  With our simple Return & Refund Policy you can shop our Website worry-free.

A. RETURN PROCEDURES. To start a return or exchange, we recommend utilizing our Return Portal. If you do not use the Return Portal, you must:

  1. FILL OUT RETURN FORM. Commence the return process by emailing us at cs@jencohandbag.com within 7 business days of receiving the Good(s); and
  2. SHIP RETURN GOODS. Within 7 days of receiving the Good(s), ship the Good(s), including all inserts, accessories, and packaging, to:

JEN & CO.

ATTN: RETURNS

4437 Park Drive, Suite C

Norcross, GA 30093

 

B. SHIPPING & HANDLING 

  1. PACKING SLIP OR RETURN LABEL. If a return shipment is necessary, please include the original packing slip, RMA form, return label, your name, mailing address, email address, and order number so we can quickly process your exchange or refund.  
  1. PURCHASER PAYS FOR RETURN SHIPPING. Unless your return is the result of our error, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We are NOT responsible for reshipping items with incomplete or incorrect addresses. If items are returned to us for insufficient addresses, you may choose to have the items reshipped to you at your expense. 
  1. SHIPPING INSURANCE. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance as we are not responsible for shipping. We only issue refunds and exchanges when we receive the return Good(s). 
  1. HANDLING. All non-defective merchandise returns are subject to a 20% restocking fee. 
  1. P.O. BOXES. At this time, we cannot ship to P.O. boxes. Please use another shipping address for your order.

 

 C. LIMITATIONS. Returns and refunds are only available with the following limitations: 

  1. TIME LIMITATION. Returns will not be honored if you do not provide the RMA form within 7 business days of receiving the Good(s) and ship the return Good(s) to Jen & Co. within 7 business days of receiving the Good(s). 
  1. PROOF OF PURCHASE AND RMA Form. Jen & Co. requires a valid receipt or proof of purchase for all returns as well as a RMA form. In order to obtain an RMA form please reach out to cs@jencohandbag.com 
  1. UNUSED. The Good(s) must be returned in new or unused condition and in the original packaging. All items must come with their original tags and packaging and should exhibit no visible signs of wear. 
  1. INCORRECT OR DAMAGED ITEMS. If you receive an incorrect item, it must be reported to us within 7 business days or it is not eligible for return. If you receive a damaged item, you must report to us within 6 months of date of purchase or it is considered wear and tear and not eligible for return. Once notified we will send you a replacement and cover shipping & handling fees. 
  1. GOOD(S) INELIGIBLE FOR RETURN. The following types of Good(s) or non-returnable: 
  • Goods designated as ‘non-returnable’ or ‘final sale’ or pre-pack and assortments or a similar qualification
  • Gift Cards 


D. REFUNDS.

Once your return Good(s) are received and inspected, we will send you an email to notify you that we have received your returned Good(s). We will also notify you of the approval or rejection of your refund or receipt of store credit, if requested. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (bank processing time may). The credit may take additional time to post to your account depending on the policies of your credit card company. If you requested a receipt of store credit, then an in-store credit for the value of the merchandise returned will be placed on your account and such in-store credit may be redeemed for the purchase of future Goods., All store credits issued shall be valid only for a period of one year from date of original purchase. 

E. LATE OR MISSING REFUNDS.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. All returns must have a RMA form. Returns without a RMA form may be refused. If you've done all of this and you still have not received your refund yet, please contact us at cs@jencohandbag.com.  

F. EXCHANGES. 

If you prefer that we exchange your return Good(s) for the same Good(s) we will do our best to accommodate your request; provided, however, that we only replace Good(s) if the original defective or damaged. 

We will not provide exchanges for Good(s) that are discontinued or that are no longer in stock.

Please allow us 14 days to process an exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

At this time, we cannot ship to P.O. boxes. Please use another shipping address for your order.

We are NOT responsible for reshipping items with incomplete or incorrect addresses. If items are returned to us for insufficient addresses, you may choose to have the items reshipped to you at your expense.

RETURN POLICY FAQs

Return Policy

Thank you for shopping Jen & Co.! It's important to us that you're completely satisfied with your purchases. Please kindly take note of our return policy below.

Jen & Co. requests a valid receipt, proof of purchase, and the RMA (Return Merchandise Authorization) form for all return requests. Failure to include the RMA form will result in the inability to process the return. You may use our Return Portal, to initiate a return or exchange, or you may email us to obtain a RMA form at cs@jencohandbag.com.

Expectations: Items failing to meet expectations may be returned within 30 days of receipt.

Conditions of Goods: Returned items must be in new or used condition, with original packaging, tags, and no visible signs of wear. Altered and/or used items are not eligible for return and will be sent back to the customer.

Incorrect or Damaged Items: Reports of incorrect items must be made within 14 business days of receipt. Damaged items must be reported within 6 months to qualify for a refund. Items outside the timeframe of one year are eligible for replacements or store credit. If the replacement proves unsuccessful and is reported within six months then store credit will be the sole option. Replacements reported beyond six months will be considered final sale. Defective or damaged items that were purchased more than two years ago will not qualify for replacement or store credit.

Good(s) Ineligible for Return/Replacements/Store Credit: Certain items are non-refundable, including older out-of-season products, altered or used items, and items on final sale, and items purchased during an exclusive event.

Return Label: We provide return shipping labels for our errors. Otherwise, customers are responsible for shipping back returns.

Replacements: Jen & Co. covers shipping and handling for replacement items. Price variations may occur for different replacement items.

Time Limitation:  Once the RMA has been received, returns must be initiated within 7 business days to be eligible. Failure to return items within this timeframe will result in the closure of the RMA. Items not listed on the RMA will be returned to the customer.

A 15% restocking fee applies if items are not defective or damaged.

What Is a Restocking Fee?

A restocking fee is implemented to cover the costs associated with inspecting and repackaging returned items, as well as any potential loss in value during delivery or return.

We understand that customers may occasionally order incorrect items, change their minds, or find that a product does not meet their expectations. However, please note that the restocking fee is non-negotiable, as outlined in the item fulfillment sheet provided with each order.

Sales or Promotions

All sale and clearance items, including free promotional items, will be final sale and cannot be exchanged or returned. This includes any items purchased at a sale price and items purchased during online promotions.

Price Adjustments

If an item you've purchased has gone down in price and is still in stock, you can request a one-time price adjustment within 7 days of your order date.

Please note that items purchased using a promotion code or other discount aren't eligible for a price adjustment. Price adjustments will also not be made for Black Friday, Cyber Monday and any other holiday or exclusive event like our Mother's Day Exclusive. Any products bought during a sale are all final sale. 

Third-Party Purchases

If you are reporting an item that is damaged, defective, or missing a strap purchased from a third party, you are required to provide the following information: 

  • Picture of the defective item.
  • Proof of Purchase (receipt or bank statement).

Without proof of purchase, we cannot proceed with the exchange of the item. While we understand that customers may acquire our products through various means such as gifts or cash transactions, proof of purchase is necessary for any exchanges. However, we are ready to offer you a discount code for a future purchase from our website in such cases.

 Kindly note that exchanges are subject to availability and can only be processed for the same items in the same color (unless we no longer have the color available). In cases where the item is not available, a discount code will be issued to you.

Reports of defective or damaged items must be submitted within 6 months of the date of receipt by you from the third party. If the issue is reported beyond the return window, we will provide you with a discount code that can be used toward your purchase with us.

Should you wish to exchange it for a different item, you will need to make a direct purchase through our website.

If the exchange item is found defective or damaged within 6 months of receipt, you will be eligible for a discount code. However, if the request falls outside the return window, the item will be considered wear and tear.

If you seek to exchange an item due to it not meeting your expectations and it is neither defective nor damaged, we regret to inform you that exchanges cannot be facilitated. In such instances, you will be advised to contact the third-party retailer for further assistance. We do not issue refunds for items purchased through a third party.

For further assistance or clarification, please contact cs@jencohandbag.com.

 

Please be advised that we only provide shipping services within the United States.

What is RE:DO?

We hope you love your new Jen & Co. purchase, but adding RE:DO will give you peace of mind. Upon receipt of your items, you'll be able to use our Return Portal to exchange or gain store credit if you're not feeling the love. The return label is free!

RE:DO must be purchased with an item. It cannot be purchased separately and used for another order. Exchanges can be made for a different color in the same style. You only need one RE:DO label per order.

A 20% restocking fee still applies if items are not defective/damaged.

RE:DO only covers the cost of the label. If you do not opt into RE:DO, you will be charged for the cost of the return label.