Jen & Co. is committed to providing you high quality Services.  With our simple Return & Refund Policy you can shop our Website worry-free.

A. RETURN PROCEDURES. To request a return, you must:

  1. FILL OUT RETURN FORM. Commence the return process by emailing us at within 7 business days of receiving the Good(s); and
  2. SHIP RETURN GOODS. Within 7 days of receiving the Good(s), ship the Good(s), including all inserts, accessories, and packaging, to:



4437 Park Drive, Suite C

Norcross, GA 30093



  1. PACKING SLIP OR RETURN LABEL. If a return shipment is necessary, please include the original packing slip, RMA form, return label, your name, mailing address, email address, and order number so we can quickly process your exchange or refund.  
  1. PURCHASER PAYS FOR RETURN SHIPPING. Unless your return is the result of our error, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We are NOT responsible for reshipping items with incomplete or incorrect addresses. If items are returned to us for insufficient addresses, you may choose to have the items reshipped to you at your expense. 
  1. SHIPPING INSURANCE. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance as we are not responsible for shipping. We only issue refunds and exchanges when we receive the return Good(s). 
  1. HANDLING. All non-defective merchandise returns are subject to a 20% restocking fee. 
  1. P.O. BOXES. At this time, we cannot ship to P.O. boxes. Please use another shipping address for your order.


 C. LIMITATIONS. Returns and refunds are only available with the following limitations: 

  1. TIME LIMITATION. Returns will not be honored if you do not provide the RMA form within 7 business days of receiving the Good(s) and ship the return Good(s) to Jen & Co. within 7 business days of receiving the Good(s). 
  1. PROOF OF PURCHASE AND RMA Form. Jen & Co. requires a valid receipt or proof of purchase for all returns as well as a RMA form. In order to obtain an RMA form please reach out to 
  1. UNUSED. The Good(s) must be returned in new or unused condition and in the original packaging. All items must come with their original tags and packaging and should exhibit no visible signs of wear. 
  1. INCORRECT OR DAMAGED ITEMS. If you receive an incorrect item, it must be reported to us within 7 business days or it is not eligible for return. If you receive a damaged item, you must report to us within 6 months of date of purchase or it is considered wear and tear and not eligible for return. Once notified we will send you a replacement and cover shipping & handling fees. 
  1. GOOD(S) INELIGIBLE FOR RETURN. The following types of Good(s) or non-returnable: 
  • Goods designated as ‘non-returnable’ or ‘final sale’ or pre-pack and assortments or a similar qualification
  • Gift Cards 


Once your return Good(s) are received and inspected, we will send you an email to notify you that we have received your returned Good(s). We will also notify you of the approval or rejection of your refund or receipt of store credit, if requested. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (bank processing time may). The credit may take additional time to post to your account depending on the policies of your credit card company. If you requested a receipt of store credit, then an in-store credit for the value of the merchandise returned will be placed on your account and such in-store credit may be redeemed for the purchase of future Goods., All store credits issued shall be valid only for a period of one year from date of original purchase. 


If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. All returns must have a RMA form. Returns without a RMA form may be refused. If you've done all of this and you still have not received your refund yet, please contact us at  


If you prefer that we exchange your return Good(s) for the same Good(s) we will do our best to accommodate your request; provided, however, that we only replace Good(s) if the original defective or damaged. 

We will not provide exchanges for Good(s) that are discontinued or that are no longer in stock.

Please allow us 14 days to process an exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

At this time, we cannot ship to P.O. boxes. Please use another shipping address for your order.

We are NOT responsible for reshipping items with incomplete or incorrect addresses. If items are returned to us for insufficient addresses, you may choose to have the items reshipped to you at your expense.

Frequently Asked Questions

How are we cruelty-free?

At Jen & Co. we don’t use any animal skins or by-products to produce our bags. We pride ourselves on using vegan leather and are PETA-approved. We strive to provide a cruelty-free option to those who love fashion and want to look stylish without the use of animals. 

Order Inquiries

Didn't receive a confirmation email?

Order confirmations are sent out immediately. Our emails can sometimes accidentally go to your junk mail or spam folder. Please check these folders and mark us as besties instead of spam. 😘

If you haven’t received confirmation from us, please contact us at with the name and email address used at checkout and we will be happy to assist you further.

Need to cancel your order?

Items can be canceled if they have not been shipped out.

Need to change your order?

Once an order is placed, it cannot be modified. If your order has not been processed, please follow order cancellation instructions above to cancel the order and place a new order with us.

Shipping and Delivery

Where do we ship to?

At this time, we only ship within the United States.

How much is shipping?

We provide free shipping on all orders over $100. Shipping cost is based on location and weight of the package.

When will you receive your package?

For standard shipping, you should receive your order within 4-5 business days after processing. Please allow 1-3 business days for processing period from the date your order is placed.

Returns and Adjustments


Exchanges can be made within 14 days of shipping.

Price adjustments

If an item you've purchased has gone down in price and is still in stock, you can request a one-time price adjustment within 7 days of your order date.

Please note that items purchased using a promotion code or other discount aren't eligible for a price adjustment. Price adjustments will also not be made for Black Friday, Cyber Monday and any other holiday. Any products bought during a sale are all final sale. 

Did you lose an attachment to your bag or receive a damaged product?

Please email us at with a photo of the product and your confirmation email. We will let you know what we can do for you!

Please see our full Return Policy.

Interested in collaborating?

For all inquiries about a collaboration, please email us at