Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Do not Sell My Personal Information to Third Party
You can submit a request to let us know that you do not agree for your personal information to be collected or sold to a third party.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Frequently Asked Questions
How are we cruelty-free?
At Jen & Co. we don’t use any animal skins or by-products to produce our bags. We pride ourselves on using vegan leather and are PETA-approved. We strive to provide a cruelty-free option to those who love fashion and want to look stylish without the use of animals.Â
Order Inquiries
Didn't receive a confirmation email?
Order confirmations are sent out immediately. Our emails can sometimes accidentally go to your junk mail or spam folder. Please check these folders and mark us as besties instead of spam. 😘
If you haven’t received confirmation from us, please contact us at info@jencohandbag.com with the name and email address used at checkout and we will be happy to assist you further.
Need to cancel your order?
Items can be canceled if they have not been shipped out.
Need to change your order?
Once an order is placed, it cannot be modified. If your order has not been processed, please follow order cancellation instructions above to cancel the order and place a new order with us.
Shipping and Delivery
Where do we ship to?
At this time, we only ship within the United States.
How much is shipping?
We provide free shipping on all orders over $100. Shipping cost is based on location and weight of the package.
When will you receive your package?
For standard shipping, you should receive your order within 4-5 business days after processing. Please allow 1-3 business days for processing period from the date your order is placed.
Returns and Adjustments
Exchanges
Exchanges can be made within 14 days of shipping.
Price adjustments
If an item you've purchased has gone down in price and is still in stock, you can request a one-time price adjustment within 7 days of your order date.
Please note that items purchased using a promotion code or other discount aren't eligible for a price adjustment. Price adjustments will also not be made for Black Friday, Cyber Monday and any other holiday. Any products bought during a sale are all final sale.Â
Did you lose an attachment to your bag or receive a damaged product?
Please email us at cs@jencohandbag.com with a photo of the product and your confirmation email. We will let you know what we can do for you!
Please see our full Return Policy.
Interested in collaborating?
For all inquiries about a collaboration, please email us at marketing@jencohandbag.com.